Privacy Policy Commitment Statement
Your data privacy is important to us and protected under Australian law
How We Respect Your Privacy
We handle your personal information with care, using it only for business purposes, support, or to improve our service. This page outlines what information is collected, why, and how it is used or protected.
Your information is never sold. We collect only what’s necessary and use modern safeguards to prevent misuse, in compliance with Australian privacy legislation.
Information Collection
We collect necessary contact details, communication history, and preferences to better address your queries and provide consultation support.
Personal Data You Provide
- • Information supplied via our website contact form
- • Feedback sent through emails to our team
- • Business details submitted for consultation
- • Any documents you choose to upload
- • Preferences set during your engagement
Automatically Collected Data
- • Device type, browser, and operating system
- • Visit dates and times for analytics purposes
- • IP address collected for security reasons
- • Basic page activity tracking
- • Cookies used to optimize user experience
Data Usage and Purposes
We use your personal information to respond to requests, improve our process, and deliver a more relevant service. Data is never used for unrelated marketing.
- • Contact you to answer queries
- • Facilitate efficient consultations
- • Send updates about your requests
- • Improve services and usability
- • Analyze platform performance
- • Maintain security and integrity
- • Meet legal obligations
Your Privacy: We act per industry best practices, monitor security, and address your concerns promptly. You are in control of your data.
Data Sharing
Your data may only be shared if required by law or for essential operations with trusted partners. We never sell your information to third parties.
Trusted Service Providers
We work with carefully selected service providers, ensuring they meet industry privacy and security standards.
Legal Requirements
Your data may be disclosed as necessary to comply with law or regulatory requests.
Anonymous Statistics
Aggregated, non-personal statistics may be shared to improve services.
Your Privacy Rights
You can request access, correction, or removal of your information at any time. We honor all rights under Australian privacy law.
- • You may request a copy of your data.
- • Correct any personal information errors.
- • Request your data be deleted.
- • Ask for your data in digital form.
- • Object to data use for marketing.
- • Request limits on data use.
Contact us for any requests, and we respond promptly with information and help.
Keeping Data Secure
Modern encryption, firewalls, and industry best practices safeguard your personal information. We regularly review our system.
Technical Security
- • Firewalls block unauthorized access attempts
- • Data transfer is always encrypted
- • Regular vulnerability checks
- • Secure backup and storage systems
Organizational Security
- • Limited staff data access
- • Training in privacy compliance
- • Documented security procedures
- • Routine internal audits
How Long Data is Kept
We retain data as long as needed for support or legal compliance, and then securely delete or anonymize it.
- • Kept while you remain our client
- • Analytics retained as needed
- • Stored to resolve your requests
- • Invoicing kept per legal terms
- • Only basic opt-in details kept
You can ask for deletion or update at any time.
Transfers Outside Australia
Some service providers are overseas; we ensure cross-border security is always maintained to Australian standards.
- • Contracts guarantee privacy compliance
- • Providers certified to required levels
- • Transfers made on a need-only basis
- • All transfers are encrypted
Cookies and Tracking
Cookies help deliver core functions of the website, load preferences, and maintain security. Details are outlined in our Cookie Policy.
Types of Cookies Used
- • Support website security and essential functions
- • Analyze site usage and improve usability
- • Store personal settings and preferences
- • Power chat, forms, and interactive tools
See your browser for cookie management options.
How We Make Changes
If our privacy practices change, we will update this page and notify you when necessary.
- • Policy updates listed on this website
- • Email notice for significant changes
- • Date of most recent update posted
- • Summary of key changes provided
We recommend checking this page regularly for updates.
Get In Touch For Privacy Questions
Contact us about your privacy questions, data access, or removal requests.
Ivrasolent
365 Little Collins St, Melbourne, VIC 3000 Australia
Phone: +61803758471
Email: content@ivrasolent.com
Last updated January 2, 2026
Effective as of January 2, 2026